Refunds

Loughton Desking Limited believes that the product descriptions and product images which are published on this website portray accurate representations of our products and coupled with expert advice from our sales staff are adequate enough to enable you to make an informed decision as wether or not to purchase products from us. Also it is your responsiblility to check and measure space requirements for your furniture.

Should you disagree with the above statement and require more detailed images or descriptions of our products then please request these from us before commiting to purchase.

In short, if you are in any doubt regarding any aspects of our products prior to purchase, then discuss them with us first. We are here to help you and provide detailed advice. If you wish to view any of our products in person, then please call us and we will supply you with the location of your nearest dealership.

If you decide to cancel you order with us and it has already been shipped by us then provided all products are returned within 7 days in their original packaging and are undamaged and unused, then we will issue a refund of the order amount minus original delivery and return carriage costs. If you cancel your order before it has been shipped by us we will issue you with a full refund.

Replacements

When the delivery arrives please take the time to carefully inspect all packaging. If you see that it is damaged then refuse to accept the delivery. If any items are damaged after you have unpacked the goods then please re-package the goods in the original packaging and seal securely. please contact us within 24 hours of the delivery and we will send you your replacement as soon as possible. If there are missing parts then call us and we will have them sent to you directly.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm