How Do I Order From You?
Please telephone us on the number at the top of this page or
contact us here. Our offices are
open from Monday to Friday between 9am to 6pm
Do Your Prices Include VAT?
No. All prices displayed on this website are exclusive of VAT @ 17.5%
Are Your Products Guaranteed?
Yes. All of our products carry a 5 year repair or replacement guarantee. In the
unlikley event of one of our products becoming defective within this period we
will repair or replace the product. This guarantee excludes items that have
damaged through general wear and tear.
Where Can I View Your Products?
We are a virtual showroom, however should you wish to view any of our products
in person then please call us on 020 8502 4277 and we will provide you with the
location of your nearest physical showroom.
How Can I Pay For My Order?
You can pay us using any of the credit/debit cards shown at the foot of this
page. You may also pay us by cheque made payable to Loughton Desking Limited.
Should you choose to pay by cheque then please add an extra 5 days to the
delivery deadline in order for the cheque to clear. We also welcome you to open
an account with us subject to our terms and conditions.
Do You Store My Credit Card Details?
No. After we have processed your order payment your credit card details will be
destroyed.
What Is The Lead-Time For Delivery?
Providing your order is processed before 15:30 the delivery lead-time for any of
our office furniture items is the next working day (orders made on a Friday will
be delivered the following Monday). All seating items are usually delivered
within 7-10 working days. Please note that public holidays can affect the above
delivery schedules.
Do You Provide Free Delivery?
Yes, but only on selected items and package deals and these will be clearly
marked
on this website. You will be informed of any applicable delivery charges by us
verbally before we process your payment.
What Are Your Delivery Restrictions?
We only deliver to the UK Mainland. Delivery is to a ground floor location only
and must have easy access. We may be able to deliver to upper levels but this must be
arranged with us prior to delivery. Someone must be present to accept delivery
and we cannot provide precise delivery times on orders as there are too many
factors outside of our control to guarantee them.
What If The Goods Arrive Damaged Or There Are Missing Parts?
When the delivery arrives please take the time to carefully inspect all
packaging. If you see that it is damaged then refuse to accept the delivery. If
any items are damaged after you have unpacked the goods then please re-package
the goods in the original packaging and seal securely. please contact us within
24 hours of the delivery and we will send your replacement(s) as soon as
possible. If there are missing parts then call us and we will have them sent to
you directly.
Will I Have To Assemble The Furniture Myself?
Yes, unless otherwise arranged with us (see below). All of our office furniture
items will arrive flat-packed with instructions for easy self-assembly. Our
office furniture products use metal to metal fixings throughout (no screws into
wood) for maximum strength and accurate assembly.
Do You Provide Installation Services?
Yes, we provide free installation on all orders of £2,000.00 or over. This order
value threshold excludes purchases of our package combinations. We can also
arrange for our exprienced fitters to carry out smaller installations, this is a
chargeable service which you will be quoted for on request.
Can I Return The Items I Have Ordered And Claim A Refund?
Yes, providing you return the goods to us within 7 days we will issue you with a
full refund on returned goods subject to the following conditions. The goods
must be returned in their original packaging, without damage, and be unused. You
will be required to pay the original delivery cost and the return carriage cost.
Please see our returns policy here.